Refund & Return Policy

At About Me Organics, we want you to be completely happy with your purchase. Our friendly team is here to answer questions or guide you through any return process.

Change of Mind Returns

We understand that sometimes you may change your mind after making a purchase. Change of mind returns are accepted within 7 days of receiving your order, but please note that some items cannot be returned for change of mind, including:

  • Personal hygiene products (deodorants, lip balms, toothbrushes, razors, menstrual cups, etc).

  • Perishable or refrigerated items (such as kombucha, kefir, frozen smoothie packs, bakery items).

  • Opened, used or tampered supplements.

Return Criteria

  • Items must be unopened, unused and in their original packaging.
  • Personal hygiene products can only be returned if they are faulty.
  • Proof of purchase (order number or receipt) is required.
  • Returns must be approved by our team before being sent back. Returns received without prior approval may not be accepted.
  • Only items meeting the criteria outlined above will be eligible for a refund.

Please note:

  • Return shipping costs are the customer’s responsibility
  • Original shipping charges are non-refundable

To lodge a change of mind return, please contact us within 7 days of receiving your order. Our team will provide return instructions and approval before your item is sent back.

About Me Organics reserves the right to reject returns that do not meet these requirements. If a returned item is deemed ineligible, it may be returned to you at your expense.

Natural Products & Results Disclaimer

Many of the products we stock, including herbs, supplements and natural remedies, may vary slightly between batches due to seasonal growing conditions, sourcing and the natural characteristics of their ingredients.

As a result:

  • Variations in taste, colour, smell or texture are normal and do not indicate a fault.
  • Manufacturers may occasionally update product packaging or labelling while the product itself remains substantially the same.
  • Individual results will vary from person to person.

Returns or refunds are not accepted based on:

  • A product not producing the desired result
  • Differences in taste, smell, or appearance between batches
  • Personal preference or expectations of how a product should work

While these products are carefully selected for their quality and traditional use, results are not guaranteed and will vary between individuals.

This does not affect your rights under Australian Consumer Law if a product is genuinely faulty, damaged, or not as described.

Exchanges

We are unable to facilitate direct exchanges.

If you wish to purchase a different item, we recommend placing a new order and returning your original item (where eligible) in accordance with our Change of Mind Return Policy.

Faulty, Damaged or Incorrect Items

We carefully package every order before dispatch. If an item arrives faulty, damaged or you have received the incorrect product, please contact us as soon as possible.

If an item in your order arrives damaged or faulty:

  1. Contact us within 48 hours of receiving your order.

  2. Our team may request a photo of the item to help assess the claim.

  3. We may provide a return slip for you to return the faulty product. Approved items can be returned either by post (we recommend tracked shipping) or in person at our store. Please use the original packaging if possible.

  4. Once approved, a refund or replacement will be processed promptly.

Depending on the circumstances and in accordance with Australian Consumer Law, we may offer a repair, replacement or refund.

Where required, we may provide a return label for the item to be sent back to us. Approved items may also be returned in person to our store.

Please note we are unable to accept responsibility for parcels that are stolen after they have been marked as delivered to the address provided at checkout.

Returned Orders

If an order is returned to us because an incorrect, incomplete or undeliverable address was supplied at checkout, we will contact you to discuss your preferred option.

If you choose to have the order re-sent, additional shipping charges will apply.

If you choose a refund instead, the refund will be for the value of the products only. Original shipping charges are non-refundable.

Sale & Clearance Items

Sale, clearance and short-dated products are covered by Australian Consumer Law but are not eligible for change of mind returns unless otherwise stated.

Products sold as short-dated or clearance items cannot be returned due to their best-before date where this information was clearly disclosed before purchase.

Return & Refund Process

    To initiate a return, please contact us:

    Email: support@aboutmeorganics.com.au

    For damaged or faulty items, our team will review your claim and may request a photo of the item to assist in processing. Approved refunds for these claims will be processed within 48 hours. 

    Approved change of mind returns may be returned:

    • In person at our Penrith store (free of charge), or
    • By post at the customer's expense.

    Please send postal returns to the following address:

    About Me Organics
    Shop 02, Nepean Village
    122 Station St
    Penrith, NSW, 2750

    Refunds

    Once your returned item has been received and inspected, approved refunds will be processed to your original payment method.

    Please allow 3–5 business days for the funds to appear in your account, depending on your financial institution.

    If you have not received your refund after this time, we recommend contacting your bank before getting in touch with us.

    Important Information

    • Returns that do not meet the requirements of this policy may be rejected.
    • Items returned without prior approval may not be accepted.
    • If an ineligible return is received, the item may be returned to you at your expense.
    • We are not responsible for parcels that are lost or stolen after delivery has been confirmed.

    Australian Consumer Law

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

    You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

    You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.