Shipping
We ship Australia wide !
Free Standard Shipping is available on all orders over $150.
For orders under $150:
- Standard Shipping: $12.95
- Express Shipping: $17.95
Please note: Free shipping applies to Standard Shipping only. If you choose Express Shipping, the $17.95 express postage fee will apply regardless of your order value.
Dispatch Time
Orders are processed and dispatched Monday to Friday (excluding NSW public holidays).
We aim to dispatch all orders as quickly as possible. If we experience an unexpected delay, we'll contact you promptly to keep you informed and discuss the next steps if required.
Delivery Times & Tracking
About Me Organics uses Australia Post as our delivery partner. Your estimated delivery time will depend on your delivery address and how far away it is from our Sydney-based store.
Once your order has been dispatched, we'll email you a tracking number so you can follow your parcel's progress.
Please note: Delivery timeframes provided by Australia Post are estimates only and may vary during peak periods, public holidays, severe weather events, or other unforeseen circumstances.
Tracking updates are managed by Australia Post. Occasionally, tracking scans may be delayed, and in some cases parcels may be delivered before the tracking information is updated.\
Lost Packages
Please note that we are not responsible for any packages once they have been marked as delivered to the address provided at checkout.
If you believe your parcel has been lost or delivered incorrectly, please contact us as soon as possible. While we cannot guarantee recovery, we will work with Australia Post to assist in locating your parcel and provide any available information to help resolve the issue.
We strongly recommend providing a secure and accurate delivery address to minimise the risk of lost parcels.
Returned Packages
If a parcel is returned to us due to an incorrect, incomplete, or insecure address provided at checkout, we will contact you to arrange redelivery.
Additional shipping charges will apply for redelivery.
If you would prefer a refund instead of redelivery, the refund will be processed minus the original shipping cost.
Unclaimed & Returned Parcels
If your parcel is taken to an Australia Post Post Office or collection point and is not collected within the required timeframe, it will be returned to us.
Once the parcel has been received back by About Me Organics, we will refund the value of the products purchased. Please note that the original shipping charges are non-refundable, as the shipping service has already been provided by the carrier.
If you would like your order re-sent instead, additional shipping charges will apply.
Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery and provide photographs of the parcel, packaging, and damaged items. This allows us to investigate with Australia Post and arrange an appropriate resolution as quickly as possible.
Click & Collect
We offer a free Click & Collect service!
Simply select Click & Collect at checkout and collect your order from:
About Me Organics
Shop 02, Nepean Village
122 Station Street
Penrith NSW 2750
We aim to have Click & Collect orders ready the same day where all items are in stock.
You'll receive an email or SMS once your order is ready for collection.
Please collect your order within 7 days of receiving your collection notification. Orders not collected within this timeframe may be cancelled and refunded.
Perishable & Refrigerated Items
To ensure product quality and freshness, all perishable and refrigerated items are available for Click & Collect only and cannot be shipped.
Out of Stock Items
Occasionally, an item in your order may become unavailable after your order has been placed.
If this happens, we'll contact you as soon as possible to discuss your options, including waiting for the item to become available, selecting a suitable replacement, or receiving a refund.
If you choose to have available items shipped separately, additional freight charges may apply.
Questions about your order?
If you have any questions regarding your order or delivery, please don't hesitate to contact our friendly team. We're always happy to help.
Contact Us: support@aboutmeorganics.com.au